f9bd Privacy Policy

This Privacy Policy ("Policy") describes how f9bd ("f9bd", "we", "us", "our") collects, uses, stores, discloses, and protects personal information about users ("Player", "User", "you") of the f9bd website accessible at f9bd.app and all associated services (collectively, the "Platform"). This Policy applies to all users of the Platform, regardless of geographic location, though it is designed primarily to address the rights and expectations of players based in Bangladesh.

By registering for an account or continuing to use the f9bd Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not use the Platform. This Policy should be read together with f9bd's Terms and Conditions, which are available at f9bd.app/terms-conditions.

f9bd may update this Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. We will notify users of material changes by posting the updated Policy on this page with a revised effective date. Your continued use of the Platform after any such update constitutes your acceptance of the revised Policy.

f9bd collects personal information through three primary channels: information you provide directly when registering or using the Platform, information generated automatically through your use of the Platform, and information received from third-party service providers involved in facilitating your account and transactions.

Information You Provide Directly

• Registration data: full name, date of birth, Bangladesh mobile number, email address, and a chosen username and password when you create an f9bd account.
• KYC verification documents: government-issued photo identification (National ID card, passport, or driving licence) and, where required, proof of Bangladesh mobile money account ownership (bKash, Nagad, Rocket, or Upay) or bank account ownership.
• Financial information: details of transactions you make on the Platform including deposit amounts, withdrawal requests, bet history, and winnings, denominated in Bangladeshi Taka (BDT).
• Support communications: records of your interactions with f9bd customer support, including chat transcripts, email correspondence, and call records where applicable.

Information Collected Automatically

• Device and browser data: IP address, device type (Android or iOS mobile, tablet, or desktop), operating system version, browser type and version, screen resolution, and device language settings.
• Usage data: pages visited on the Platform, time spent on each page, game sessions initiated, bets placed, and navigation paths through the Platform, collected via server logs and analytics tools.
• Cookie and session data: session identifiers, authentication tokens, and preference cookies used to maintain your login state and remember your account settings between visits.

Information from Third Parties

• Payment processor data: transaction confirmation data, payment reference numbers, and transaction status information provided by bKash, Nagad, Rocket, Upay, Visa, and Mastercard when you make deposits or request withdrawals.
• Identity verification data: results of identity verification checks performed by third-party KYC providers where f9bd uses such services to supplement its own verification process.
• Fraud and risk data: information received from fraud prevention and responsible gaming databases that assists f9bd in identifying high-risk accounts and protecting the integrity of the Platform.

f9bd uses the personal data it collects for the following purposes. Each purpose is listed alongside the primary category of data used to fulfil it.

f9bd processes your personal data on the following legal bases, which may apply individually or in combination depending on the specific processing activity:

• Contractual necessity: processing required to provide you with the services you have requested, including account management, game access, deposit and withdrawal processing, and customer support.
• Legal obligation: processing required to comply with applicable legal requirements, including KYC verification, anti-money laundering checks, age verification (21+ requirement), and responding to lawful requests from regulatory authorities.
• Legitimate interests: processing carried out in f9bd's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, service improvement through aggregated analytics, and protection of f9bd's legal rights.
• Consent: where f9bd sends you optional marketing communications about promotions, bonuses, or new games, we do so only with your prior consent. You may withdraw consent for marketing communications at any time by contacting [email protected].

f9bd does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described in this section, and only to the extent necessary for the stated purpose.

Service Providers

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the minimum personal and financial data required to process your deposit or withdrawal transaction. These providers operate their own privacy policies, and f9bd recommends you review them.
• Game providers: Evolution Gaming, Ezugi, Pragmatic Play, and other certified game studios may receive your account identifier and session data to deliver their games on the f9bd Platform. These providers do not receive your full personal profile or financial details.
• Analytics providers: f9bd uses anonymised, aggregated analytics to understand Platform usage and improve user experience. No personally identifiable information is shared with analytics providers.

Legal Disclosure

f9bd may disclose your personal data to law enforcement authorities, regulators, or other government bodies where required to do so by applicable law, court order, or regulatory direction. In such cases, f9bd will disclose only the minimum data required to comply with the legal obligation and will notify you of any such disclosure where it is lawful and safe to do so.

All financial transactions on f9bd are denominated in Bangladeshi Taka (BDT). When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, f9bd receives a transaction reference and confirmation from the payment provider. f9bd does not store your full mobile money PIN, card number, card CVV, or internet banking credentials on its servers. Payment authentication is handled entirely by the respective payment provider's secure system.

f9bd retains records of all deposit and withdrawal transactions associated with your account for a minimum of five years in order to comply with anti-money laundering record-keeping requirements. These records include transaction amounts, dates, payment methods used, and transaction reference numbers. They do not include your full payment credentials.

f9bd uses cookies and similar session-tracking technologies to operate the Platform, maintain your login state, and collect anonymised analytics data to improve Platform performance. f9bd does not use third-party advertising cookies or cross-site tracking technologies that build advertising profiles about you.

Types of Cookies Used

• Essential cookies: strictly necessary for the operation of the Platform. These cookies maintain your authenticated session, store your language preference, and ensure security tokens function correctly. The Platform cannot operate without these cookies.
• Analytics cookies: collect anonymised, aggregated data about how players navigate the Platform — which pages are visited most, how long sessions last, and which features are used most frequently. This data is used solely to improve the Platform and is not linked to your personal profile.
• Preference cookies: remember your account settings between visits, such as preferred language display and notification preferences, so you do not need to reconfigure these settings on every visit.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent the Platform from functioning correctly, including maintaining your login state. Disabling analytics or preference cookies will not prevent you from accessing the Platform but may reduce the quality of your experience.

f9bd retains your personal data for as long as your account remains active and for such additional periods as are required by applicable legal obligations. The following retention periods apply as a general guide: account registration data is retained for the duration of the account plus a minimum of five years following account closure; KYC verification documents are retained for a minimum of five years following account closure in accordance with anti-money laundering requirements; transaction records are retained for a minimum of five years following each transaction; support communications are retained for three years following the resolution of the relevant query.

Where f9bd no longer has a legal or legitimate business reason to retain your personal data, it will securely delete or anonymise that data. Anonymised data (data from which all identifying information has been removed) may be retained indefinitely for statistical and analytical purposes.

As a user of the f9bd Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact f9bd at [email protected]. f9bd will respond to all data rights requests within 30 calendar days of receipt.

• Right of access: you may request a copy of the personal data f9bd holds about you, together with information about how that data is used and with whom it has been shared.
• Right of rectification: if any personal data f9bd holds about you is inaccurate or incomplete, you may request that it be corrected or completed. You may also update certain account details directly through your f9bd account settings.
• Right of erasure: you may request that f9bd delete the personal data it holds about you where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent. This right is subject to f9bd's legal retention obligations — certain data must be retained for a minimum period regardless of an erasure request.
• Right to restrict processing: you may request that f9bd restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you contest the legal basis for processing.
• Right to data portability: where processing is based on your consent or on a contract with you, and is carried out by automated means, you may request that f9bd provide your personal data in a structured, commonly used, machine-readable format.
• Right to object to marketing: you may opt out of receiving marketing communications from f9bd at any time by contacting [email protected]. Once you opt out, f9bd will cease sending marketing messages within five Bangladesh Standard Time business days.

To exercise any of the rights listed above, please email [email protected] with the subject line "Data Rights Request" and include your registered username, your Bangladesh mobile number, and a clear description of the right you wish to exercise. f9bd may need to verify your identity before processing your request.

f9bd implements technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include 256-bit SSL encryption on all data transmissions, secure password hashing using industry-standard algorithms, access controls limiting internal data access to authorised personnel only, regular security assessments of the Platform and its infrastructure, and monitoring systems that detect and alert on unusual account activity patterns.

While f9bd takes all reasonable steps to protect your data, no internet-based system can guarantee absolute security. Players are encouraged to use a strong, unique password for their f9bd account, enable any available two-factor authentication options, and to log out of their account when using a shared or public device. If you suspect that your account has been compromised, please contact f9bd support immediately at [email protected].

f9bd is strictly intended for adults aged 21 years and above. f9bd does not knowingly collect or process personal data from any person under the age of 21. If f9bd becomes aware that it has inadvertently collected personal data from a person under 21, it will delete that data immediately and close the relevant account. Parents or guardians who believe that a minor has registered an account with f9bd are encouraged to contact [email protected] immediately so that the account can be investigated and closed without delay.

f9bd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. When we make changes, we will update the effective date shown at the top of this page. Where a change is material — meaning it significantly affects your rights or the way we process your data — we will provide advance notice via your registered email address or Bangladesh mobile number before the change takes effect.

Your continued use of the f9bd Platform after the posting of any change to this Policy constitutes your acceptance of the updated Policy. We encourage you to review this page periodically so that you remain informed about how f9bd handles your personal data. The current version of this Policy will always be available at f9bd.app/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way f9bd handles your personal data, please contact the f9bd support team. All privacy-related enquiries will be treated with strict confidentiality and handled by trained support staff with access to f9bd's data handling procedures.

f9bd's support team is reachable by email at [email protected], available 24 hours a day, 7 days a week, in Bangladesh Standard Time (UTC+6). When submitting a privacy enquiry, please include your registered username and a clear description of your query to allow for the fastest possible response.